Booking & Cancellation Policy
Holistic Therapy Bookings
All bookings will be processed via the Tranquil Soul Wellbeing online booking system provided by the selected third party supplier. Payment card details may be included in the booking process, however no payment is processed until completion of the scheduled treatment. All bookings, aside from prepaid plans / offers, vouchers or gift cards, are subject to a 50% deposit to secure booking(s), which will be requested via a separate email providing a secure payment link. The deposit payment shall be received within 24 hours of request to avoid booking cancellation. Balance payments will be processed on completion of the scheduled appointment(s).
Client booking cancellations shall be processed up to 24 hours prior to the scheduled appointment. Where a client cancels an appointment within 24 hours of the scheduled appointment time, a ‘one time only’ deposit transfer will be offered and only where the client agrees to reschedule the same appointment. Should a deposit transfer NOT be confirmed by the client within 24 hours, this will result in the deposit payment being retained, and the treatment balance payment will be requested via an email providing a secure payment link, or via the card details held on the booking system. Cancellations shall be made via the booking system, telephone, or email. No SMS cancellations will be accepted under any circumstances.
Prepaid plans / offers, gift card purchases and vouchers are subject to the same booking and cancellation criteria outlined in this policy, however refunds shall NOT apply.
It is a mandatory requirement for consultation and Covid19 declaration forms to be completed no later than 24 hours prior to an appointment. This is for the purposes of identifying, and accommodating, physical and mental wellbeing concerns, as applicable. The forms are also required for insurance purposes. The information collected will be processed and stored as outlined in the Tranquil Soul Wellbeing Data Protection & Privacy Notice, available upon request or via the business website.
Where consultation and Covid19 declaration forms are not completed 24 hours prior to the scheduled appointment, a booking cancellation will be applied and chargeable at 100% treatment cost. The booking deposit payment will be retained, and treatment balance payment will be requested via an email providing a secure payment link, or via the card details held on the booking system.
Tranquil Soul Wellbeing reserves the right to cancel or reschedule appointments, change treatment type, change treatment prices or business venues at any time. Notification of changes will be sent via email, newsletter, SMS, published via social media or on the business website, as applicable, and at the earliest opportunity. In the event of cancellation(s) by Tranquil Soul Wellbeing, a ‘one time only’ deposit transfer for appointment rescheduling will be offered or refund processed, as applicable.
The same booking and cancellation policy applies to meditation classes and / or course bookings, as indicated for holistic therapy bookings. However, payment for courses shall be made in full at the time of booking, along with completion of wellbeing declaration forms. Wellbeing declaration forms are a mandatory requirement for the purposes of identifying, and accommodating, physical and mental wellbeing concerns, as applicable. The forms are also required for insurance purposes.
Classes and courses will be conducted in-person at a venue chosen by Tranquil Soul Wellbeing or via a designated video-conferencing application. Regrettably, the classes and courses offered by Tranquil Soul Wellbeing are not suitable, either at a physical location or via online videoconferencing, for vulnerable adults or individuals under the age of 18. This is due to safeguarding and insurance limitations.
This policy will be reviewed annually or when a significant business change occurs, whichever is soonest. The next review date is scheduled for September 2022.