Code of Ethics

Tranquil Soul Wellbeing is a Member of the Federation of Holistic Therapists (FHT) and has agreed to abide by the terms outlined in the FHT Code of Conduct and Professional Practice. Full details can be found via this link 

In addition to the FHT Code of Conduct and Professional Practice, Tranquil Soul Wellbeing shall implement the code of ethics, as outlined below:

Tranquil Soul Wellbeing is committed to ensuring that the highest standard of practice is always maintained.

The Therapist’s responsibility to the profession
1.1. The therapist must ensure they are competent to conduct complementary therapies and massage treatments with a duty of care to the client. If this is not possible, through ill health – mentally or physically – the therapist should refrain from practicing.
1.2. The therapist shall be aware of their limitations and refer clients to other appropriate qualified practitioners where the client’s requirements appear to be outside the scope of complementary therapy.
1.3. The therapist shall not make any kind of medical diagnosis or prescribe treatment for a client unless qualified to do so.

1.4. The therapist shall ensure that clients are aware of the complementary nature of the treatment and advise them to seek medical help wherever appropriate. The therapist must be aware of contra-indications to massage and have a responsibility to ask clients about any medical treatment and medication, and to consult with the GP or health care provider, as appropriate.
1.5. The therapist shall not make any claims to cure.
1.6. The therapist shall monitor their ongoing development and update their knowledge through professional literature, courses, and supervision.
1.7. The therapist should be aware of the laws prohibiting complementary therapists from treating certain medical conditions. It is an offence to massage a woman in childbirth, or for ten days thereafter, without the consent of a medical practitioner.

Practitioner / Client Relationship
2.1. The therapist’s obligation to clients is based primarily on the contractual relationship between them. The therapist shall explain the nature of the contract in particular the duration of treatment, amount of fees (including cancellation fees) and method of payment.
2.2. The therapist shall be mindful of the responsibility they have to their clients; they shall not abuse the trust placed in them and shall always act with integrity.
2.3. The therapist must ensure that confidentiality is maintained. Consent of the client must be obtained, if any information is disclosed, except in the case of professional supervision or when the law requires this.
2.4. The therapist must not engage in sexual activity with their client.
2.5. In the case of a client under the age of 18 years, the therapist shall ensure they have the relevant legal documentation is in place, e.g. valid DBS Certificate, and a parent or guardian must be present when the child is being treated.
2.6. The therapist shall have respect for the religious, political and social views of any individual irrespective of race, colour, creed, sex or sexual orientation.

Issues of Practice Management
3.1. The therapist shall always maintain high standards of hygiene, both personal and in the work environment.
3.2. The work environment and equipment must be fit for purpose.
3.3. Marketing and advertising shall be informative, factually correct, and not misleading.
3.4. The therapist shall only advertise skills and services for which they are qualified.
3.5. The therapist must not advertise anything that implies they are offering sexual services.
3.6. The therapist shall not solicit or canvass clients belonging to a colleague.
3.7. The therapist shall ensure appropriate insurance is in place to include themselves and the premises in which they work to cover professional treatments, professional indemnity, and public liability.
3.8. The therapist shall keep comprehensive records of all clients and treatments given, both for the benefit of maintaining continuity of treatment, reviewing treatment methods and to defend themselves in any action that may be brought by a dissatisfied client.

Discipline and Complaints
4.1. The therapist shall observe this code of practice.
4.2. The therapist shall respond to, and follow up, any complaint made by the client at the soonest opportunity.
4.3. The therapist shall ensure the client is aware of the complaints procedure and to provide details to the client for escalation to governing or regulatory bodies, as applicable.